Monday, May 6, 2013

Kazakhstan – UniCredit Bank Austria completes sale of 99.75% of ATFBank to KazNitrogenGaz; Delta Bank earns profit of € 2.9 mln in 1Q 2013 – UPDATED


At noon on 2 May 2013 the country’s 5th largest bank by assets, ATFBank («АТФБанк» АҚ), held a press conference at the Rixos Almaty Hotel to announce the completion of the sale of the bank to a Kazakh financial holding firm.

Under the deal, the majority owner of the bank, UniCredit Bank Austria AG, sold its 99.75% share in the bank to KazNitrogenGaz LLP («КазНитрогенГаз» ЖШС), a limited-liability partnership in Almaty.

UniCredit Bank Austria AG is owned 99.99% by UniCredit S.p.A., while KazNitrogenGaz is owned by Galimzhan S. Yesenov (Ғалымжан Шахмарданұлы Есенов), the 31-year-old son-in-law of the mayor of Almaty, Akhmetzhan Yesimov (Ахметжан Смағұлұлы Есімов).  Born in Almaty in 1983, Yesenov from 2003 to 2007 served on the board of directors of Alliance Bank («Альянс Банк» АҚ), and from 2007 to 2011 was on the board of directors of Delta Bank («Delta Bank » АҚ).

A source close to the deal was quoted by Reuters as saying that the selling price for the 99.75% stake was roughly USD 500 mln: “The sale went through at ATF's shareholders' equity of around $500 million.”  Earlier, on 15 March, when the bank announced that a final share purchase agreement had been signed between the two parties, the bank stated that the sale of the 99.75% stake would take place for “a total consideration equal to ca. 1.0x the shareholder’s equity of ATF Group at closing date”, appending the following note: “Cash based consideration. From an accounting standpoint, the price will be adjusted for certain upfront payments.”

UniCredit Bank Austria AG was first rumored to be considering a sale of the bank in November 2012.  On 7 December 2012 a share purchase agreement was signed between UniCredit and KazNitrogenGaz subject to a number of preliminary conditions, including approval by the National Bank of the Republic of Kazakhstan (Қазақстан Республикасы Ұлттық Банкінің).  On 29 March the National Bank issued separate resolutions granting its approval for Mr. Yesenov to become a major (indirect) shareholder of ATFBank (Resolution #96), for KazNitrogenGaz to become a major shareholder of ATFBank (Resolution #97), and for KazNitrogenGaz to acquire a subsidiary of ATFBank (Resolution #98).

Reports appear to indicate that the deal will include all four of ATFBank’s subsidiaries: 

Kazakhstan:  ATF Finance JSC (100%) – investments
Kazakhstan:  ATF Inkassatsiya LLP (100%) – cash collection
Kyrgyzstan:  UniCredit Bank OJSC (97.14%) – banking
Netherlands:  ATF Capital B.V. (100%) – special-purpose entity



News report about the ongoing negotiations broadcast on 18 March 2013
on Channel 31’s evening newscast “InformBureau”

At the press conference at the Rixos Almaty Hotel the bank’s outgoing CEO, Italian banker Romeo Collina, and its incoming CEO, veteran Hong Kong broker Anthony Espina, expressed broad satisfaction with the present state of the bank and with the work done by UniCredit in strengthening ATFBank since its acquisition of the bank in 2007.  Mr. Collina spoke as follows:

“ATFBank is a stable financial institution reputable among clients. We are especially proud of assembling a very strong and highly professional team of managers who are the most valued asset of the Bank. We strongly believe that the new owner will strengthen the success of ATFBank and will both continue offering the same range of services as before and develop new products. The Bank will also continue to invest in new products and the whole team is fully committed to even improve the quality of customer care that clients have always enjoyed.”

And Mr. Espina reflected on the state of the bank as the new management begins to take over:

“The corporate governance, transparency, policies and procedures of ATFBank are in compliance with best Western practice and the team is composed of highly-qualified managers and specialists. Today ATFBank is among Top-5 largest commercial banks in the country. We are committed to developing the Bank and financial services in Kazakhstan ultimately for the benefit of the country’s economy. ATFBank will keep and improve its strengths including staff, quality and attractiveness of products and services, network and technologies.”

The satisfaction of Messrs. Collina and Espina might be considered puzzling.  UniCredit acquired a 91.81% share of ATFBank in November 2007 for USD 2.117 billion, later raising its stake to 99.75% via capital injections of KZT 40 bln (USD 275 mln) in May 2011 and KZT 15 bln (USD 100 mln) in September 2012.  UniCredit has now sold its 99.75% stake for roughly USD 500 million.  This means that in 5¼ years UniCredit lost close to USD 2 billion on ATFBank.  (As of 31 Dec. 2012 official exchange rates were 1 EUR = 193.33 KZT and 1 USD = 150.74 KZT.)

From the standpoint of earnings, an examination of quarterly financial figures indicates that the bank’s performance has been far from satisfactory:

Data: ATFBank’s net profit or loss over the last 5 years (in KZT)

Quarter

Retained earnings for year-to-date
Retained earnings for quarter
1Q 2013
-792,572,000
-792,572,000
4Q 2012
-10,993,851,000
-7,515,984,000
3Q 2012
-3,477,867,000
-597,272,000
2Q 2012
-2,880,595,000
3,060,504,000
1Q 2012
-5,941,099,000
-5,941,099,000
4Q 2011
-37,036,997,000
-11,553,981,000
3Q 2011
-25,483,016,000
-9,777,162,000
2Q 2011
-15,705,854,000
-694,690,000
1Q 2011
-15,011,164,000
-15,011,164,000
4Q 2010
-37,674,485,000
-11,946,097,000
3Q 2010
-25,728,388,000
-14,102,704,000
2Q 2010
-11,625,684,000
-12,346,865,000
1Q 2010
721,181,000
721,181,000
4Q 2009
1,135,219,000
123,407,000
3Q 2009
1,011,812,000
3,039,298,000
2Q 2009
-2,027,486,000
615,297,000
1Q 2009
-2,642,783,000
-2,642,783,000
4Q 2008
-28,211,820,000
-27,129,787,000
3Q 2008
-1,082,033,000
3,378,846,000
2Q 2008
-4,460,879,000
8,860,663,000
1Q 2008
-13,321,542,000
-13,321,542,000
(Data source: ATFBank filings of Form 700-N - Форма 700-Н, код 3599: нераспределенная чистая прибыль (непокрытый убыток))

From the data it is clear that over the last three years the bank has run a loss in every single quarter except 2Q 2012.  As for its most recent performance, in the first quarter of 2013 the bank had a net loss of KZT 792.6 mln (€ 4.10 mln), the second-worst performance among Kazakhstan’s 38 commercial banks in that quarter.  In 1Q 2013 a total of 33 banks in Kazakhstan earned a profit, and only 5 had a loss, and the only bank performing worse than ATFBank was Alliance Bank ("Альянс Банкі" АҚ), with a loss of KZT 1,327.7 mln.

In Kazakhstan – as in Russia, Belarus, and Ukraine – the banking regulator makes banks’ financial data available not just on a quarterly basis but also on a monthly basis.  An examination of monthly results for ATFBank over the most recent six months for which data have been released indicates that even in recent months the bank has been performing rather consistently poorly on a month-by-month basis:

Data: ATFBank’s net profit or loss over the most recent 6 months (in KZT)

Month

Retained earnings for year-to-date
Retained earnings for month
   March 2013
-792,572,000
550,654,000
   February 2013
-1,343,226,000
-852,187,000
   January 2013
-491,039,000
-491,039,000
   December 2012
-10,993,851,000
-7,690,425,000
   November 2012
-3,303,426,000
904,352,000
   October 2012
-4,207,778,000
-729,911,000

From the data it appears that the satisfaction of Messrs. Collina and Espina may be in response to the results for March 2013, when the bank did succeed in earning a profit of KZT 550,654,000 (USD 3,651,000), about 1/500 of the amount that UniCredit lost on ATFBank during the 5¼ years that it owned the bank.

The main source of the bank’s problems has been its loan portfolio.  As of the most recent date for which data are available – 31 December 2012 – the share of ATFBank’s loan portfolio that was more than 90 days overdue was 42.66%, 4th worst among Kazakhstan’s 38 banks.  A year earlier, at end-2011, the figure stood at 33.61%, and at end-2010 the figure had been 31.20%.

An examination of the details regarding loan quality contained in the bank’s financial statements for 2012 indicates that the damage is most severe in the bank’s loans to large corporate customers:

Data: Quality of loans at end-2012 for ATFBank (in KZT)
    
Loan category
Total loans
Percentage
impaired
Year earlier
Percentage
over­due > 1 year
Year earlier
Corporate: Loans to large corp. cust.
501,332,080,000
69.2%
64.4%
46.5%
64.4%
Corporate: Loans to SMEs
192,506,088,000
52.6%
46.7%
32.0%
27.6%
Retail: Mortgage loans
71,837,536,000
34.0%
36.9%
24.6%
19.9%
Retail: Consumer loans
69,538,387,000
33.6%
36.5%
20.0%
14.3%
Retail: Auto loans
2,376,148,000
21.5%
31.4%
15.9%
23.5%
Total loans
837,590,239,000
59.2%
56.1%
39.0%
31.0%

In fact the total for loans to large corporate clients that showed no signs of impairment declined from KZT 205.0 bln at end-2011 to KZT 154.2 bln at end-2012.  It is worth noting that the disastrous condition of ATFBank’s loan portfolio has arisen not in a country mired in recession since the collapse of Lehman Brothers but in a country that – except for four quarters in 2008-2009 – has had continuous annual real GDP growth rates in excess of 5% for more than a decade.

Almost all of ATFBank’s prudential ratios, and especially its capital adequacy and liquidity ratios, are far worse than the average among banks in Kazakhstan.  As of 1 April 2013 the bank’s ratio of own funds (меншікті капиталдың жеткіліктілік коэф., k1-1) was 0.098, sixth from last among Kazakhstan’s 38 commercial banks.  (The lowest was Tsesnabank, with 0.076, while the highest was Punjab National Bank-Kazakhstan, with 0.901.)  Its current liquidity ratio (ағымдағы өтімділік коэф., k4) was ninth from last, at 0.758.  (The lowest was Eximbank Kazakhstan with 0.408, the highest was Housing Construction Savings Bank of Kazakhstan with 37.804.)  Its ratio of term currency liquidity for currencies of countries with sovereign ratings no lower then "A" and for the euro (мерзімді валюталық өтімділік коэф., k4-4) ranked 34th among the 38 banks.  On the other hand its ratio of the maximum limit of short-term liabilities to nonresidents of Kazakhstan (ҚР резидент еместер алдындағы қысқа мерзімді міндеттемелердің барынша жоғары шегінің коэф., k7) was 3rd among the 38 banks, while its ratio of bank capitalization to liabilities to nonresidents of Kazakhstan (ҚР резидент еместер алдындағы міндеттемелерге банк капиталдандыруының коэф., k9) was the highest among all banks in Kazakhstan at 1.436, the legal maximum being 4.0.

Even the boast that the bank is among the top five commercial banks in Kazakhstan is not especially reassuring.  As of 31 March 2013 the bank was indeed in 5th place by assets among the country’s 38 commercial banks, having total assets of KZT 848,9 bln (€ 4.40 bln).  But the bank that occupied 6th place, Sberbank («Ресей Жинақ банкі» АҚ ЕБ), was very close behind, with total assets of KZT 786.6 bln.  Because ATFBank’s assets are continuously declining (due to writeoffs of NPLs) while Sberbank’s are steadily increasing, it seems likely that within 90 days of the ATFBank buyout Sberbank will have captured the 5th-place spot from ATFBank.  In fact the satisfaction of the bank’s management at the fact that ATFBank is presently among the “top five” is even less justified when one considers that the bank was already ranked 5th in total assets among 34 banks in Kazakhstan when UniCredit took it over in December 2007, but that in May 2009 it succeeded in overtaking Alliance Bank to reach 4th place among 37 banks, holding on to 4th place until November 2009 when it was overtaken by Bank CenterCredit.



ATFBank commercial from 2012

Company filings show that as of 1 May 2013, the day before the press conference, KazNitrogenGaz was already the owner of 99.75% of ATFBank’s stock.  One day earlier, on 30 April, an annual general meeting of the bank’s shareholders had been held, at which time UniCredit was still the holder of 99.76% of the bank’s voting shares.  The shareholders present and voting at the general meeting were UniCredit Bank Austria AG (99.76% of voting shares) and Mr. Yerbolat S. Yeleshev (0.0063% of voting shares).  (The presence of just two shareholders at the meeting is not to be scoffed at, since a special general meeting of shareholders scheduled for 29 March had failed to take place due to lack of a quorum.)

The two shareholders who were present at the meeting elected – unanimously – the following persons to the bank’s Board of Directors (Совет Директоров):
1)  Galimzhan S. Yesenov, Chairman of the Board,
2)  Anthony Espina, Member of the Board, and
3)  Adriano Arietti (Адриано Ариетти), independent director.

On 3 May it was announced that the new Board of Directors had chosen a new Management Board (Состав Правления) consisting of the following individuals:
1) Anthony Espina (Russian: Энтони Эспина, Chinese: 艾秉禮, born 1948 in Hong Kong), appointed to the role of President of the Management Board (i.e., CEO) for a period of three years effective from the date that authorities will have issued him a foreigner’s work permit,
2)  Yerbol M. Abdugaliyev (Ербол Муратұлы Абдугалиев, b. 1974), a member of the Management Board since 31 July 2012, and
3) Natalya A. Grinkevich (Наталья Александровна Гринкевич, b. 1976), a member of the Management Board since 17 October 2012.

On 17 April the South China Morning Post (SCMP) had published an exclusive interview with Anthony Espina.  Mr. Espina, an experienced securities broker in Hong Kong who was set to become CEO of ATFBank at the beginning of May, gave the journalist his assessment of the NPL problem at ATFBank:

Espina said ATF had written off its bad debts and restructured its credit control and management team. "It is now a clean bank with a professional management team and strong corporate governance and high transparency," he said.

The article reveals that Mr. Espina was involved in the negotiations between Galimzhan Yesenov’s KazNitrogenGaz and UniCredit Bank Austria AG for the purchase of ATFBank:

[...] Espina, who handled the sale acquisition for the new owner, will take a small stake in the lender and will become its chief executive from May.

The bank does not discuss how Mr. Espina came to know Mr. Yesenov, but it is clear from other sources that the two have been acquainted for at least a year.  On 20 March 2012 the Almaty-based life-insurance firm Insurance Company “Alliance Policy” JSC (АО "Страховая Компания "Альянс Полис") elected Mr. Yesenov to be chairman of its board of directors and at the same time elected Mr. Espina to be a non-executive director on the board.  Subsequently Yesenov’s KazNitrogenGaz increased its holdings of the insurance firm’s shares until on 21 September 2012 the central bank accepted an application by KazNitrogenGaz to become an insurance holding company with respect to “Alliance Policy”.  According to the most recent data available, KazNitrogenGaz currently owns 88.1317% of the voting shares of Insurance Company “Alliance Policy” JSC.  (At an extraordinary general meeting of the insurance company’s shareholders held on 19 April, the shareholders accepted a proposal to terminate early – effective 19 April – the term of office of Mr. Espina as a director of the company.)

In the SCMP interview Mr. Espina went on to reveal that he will continue to maintain a presence in Hong Kong, and explained that he will devote particular attention to introducing ATF customers to Hong Kong and providing finance to Hong Kong and mainland Chinese companies wishing to trade with Kazakhstan:

His latest move does not mean, however, that he will abandon his local brokerage business or the city.

"To the contrary, I plan to introduce ATF customers to Hong Kong and to inform Hong Kong businessmen of the increasing trading relationship between Kazakhstan and Hong Kong," Espina told the South China Morning Post.

[...]

ATF will set up a representative office in Hong Kong and work with other Hong Kong lenders to offer financing for companies to trade with the Central Asian countries.

"Kazakhstan has oil and gas and mining resources but very little manufacturing. Now they import most furniture, clothes, and electrical appliances. Hong Kong companies can supply a lot of goods they want, and ATF can act as a middle-man to introduce Hong Kong companies there."

Mainland enterprises investing in Kazakhstan would also be target customers for the ATF, said Espina.

Here Mr. Espina has enumerated two ways that he foresees being able to generate business between Kazakhstan and Hong Kong: 1) introducing ATF customers to Hong Kong, and 2) financing Hong Kong and mainland Chinese firms wishing to export manufactured goods to Kazakhstan.

It is unclear, though, how either of these two strategies could help ATFBank in its disastrous core-banking operations.  Unless “to introduce ATF customers to Hong Kong” refers to having ATFBank begin offering Hong Kong financial products to its retail and corporate customers – not as deposits but as investments, something which ATFBank has no experience with – then it would presumably refer to having ATFBank depositors send their money to Hong Kong in the form of ATFBank loans to Hong Kong businesses.  Likewise “financing” for Hong Kong and mainland companies to trade with Kazakhstan would seem to involve making loans to Hong Kong or mainland Chinese businesses.  (Presumably these loans would be in US dollars, since at present there is little market outside of Kazakhstan for loans denominated in Kazakhstani tenge.)

The obvious difficulty with such a scenario is that at present ATFBank receives all of its deposits in Kazakhstan, where interest rates for both deposits and loans are relatively high.  At present the highest interest rate being offered by a commercial bank in Kazakhstan for a 12-month retail deposit of USD 1,000 is 7.0% (and ATFBank itself is presently offering a rate of 4.5% for 12 month deposits of USD 100 or more, 4.5% for EUR 100 or more, and 8.0% for an equivalent amount in KZT), but the interest rate for such deposits in Hong Kong would be less than 1%, and in mainland China less than 2%.  And if it is other areas of Southeast or East Asia that Mr. Espina has in mind for lending out USD from Kazakhstan then the picture does not improve much, since the highest rates currently being offered for 12-month retail deposits of USD 1,000 or more are less than 1% in Japan and New Zealand, less than 1.5% in Taiwan, and less than 2% in Vietnam and Indonesia.  In short because loan interest rates are everywhere linked to deposit interest rates, it would be virtually impossible for a Kazakhstani bank to make money by lending Kazakh deposits to Southeast Asian borrowers.


In conclusion, the last five years have seen the largest Western bank in Central Europe, Italy’s UniCredit S.p.A., lose at least USD 2 billion on ATFBank during a period when Kazakhstan’s economy was enjoying almost continuous growth.  Italian professionals with decades of banking experience, backed by the knowledge and expertise of UniCredit in 17 countries of Eastern Europe, were unable to stem the losses in ATFBank’s lending operations, which appear to be continually worsening.

Why were the Italian experts unable to turn ATFBank around?  The problem obviously lies in the bank’s lending policies, and to an outside observer it seems probable that the Italian directors and executives never learned enough of the Russian or Kazakh languages to be able to read the loan applications in the original languages.  If these directors and executives had examined the original documents they might well have found evidence of shoddy lending practices or – something not at all unlikely when impairment rates above 50% are found in Eastern Europe – lending to insiders or friends.

Will the new ownership and new management be able to turn things around?  The odds against it are high, for at least the following reasons:
1.   On the Board of Directors experienced Italian bankers have been replaced by a Kazakh businessman who has experience on the boards of directors of two Kazakh banks but who has never underwritten a loan, by a Hong Kong securities broker who has exemplary experience in securities trading and some experience in insurance but (apparently) no experience in banking, and by an Italian from another Italian bank which is active in Eastern Europe – i.e., Mr. Adriano Arietti of Intesa Sanpaolo S.p.A. – who has extensive experience in mergers and acquisitions in Southeast Europe and also rich experience in underwriting corporate loans at all levels*, yet who presumably does not yet speak Russian or Kazakh.
2.      On the Board of Management, experienced Italian bankers are being replaced by the Hong Kong securities broker who, besides (apparently) not having experience in banking, presumably does not know Russian or Kazakh.  At the same time, two domestic executives appointed during the time of UniCredit – one an ethnic Russian and one an ethnic Kazakh – are being kept on the board even though one of them was in charge of ATFBank’s dealings with large corporate customers from December 2010 through at least April 2012, and may therefore share responsibility for the ongoing debacle in the bank’s loan portfolio with large corporate clients.
3.   Among shareholders, an Italian-based multinational banking corporation owned by approximately 467,000 different stockholders is being replaced as 99.75% owner of ATFBank by a Kazakh limited-liability partnership about which very little is known – it apparently does not even have a website. Readers of this column will have seen – in the case of Erde Bank in Ukraine, of TransEnergoBank in Russia, of BTA Bank in Kazakhstan, of Ūkio Bankas in Lithuania, or of Karlovačka Banka in Croatia – that in Eastern Europe there is an unfortunate tendency for wealthy individuals or limited-liability firms that become controlling shareholders of banks to view those banks as their own private ATMs, typically turning to them for insider loans when their other business ventures begin to sour, ending in bankruptcy for the bank and prison sentences for all involved.

The record shows that the experienced professionals at UniCredit were unable to fix the problems at ATFBank even during a period of sustained growth in Kazakhstan, and ended up having to abandon Kazakhstan after having lost more than USD 2 billion in little over 5 years.  There seems insufficient reason to expect that the new ownership and management of ATFBank will be able to succeed where the previous Italian ownership and management failed.

*This post has been revised, an earlier statement that Mr. Arietti “apparently has never underwritten a loan” having been removed after additional information was received from Mr. Arietti himself.  The writer wishes to express his apologies to Mr. Arietti for the error.

Principal sources:
National Bank resolutions: Архив новостей
Video – ATFBank commercial: ATF_BANK_Lider (2012)
Structure of UniCredit group: Banking Group Chart (2013-04-08)
Real GDP growth rate in Kazakhstan: Kazakhstan GDP Data & Country Report
National Bank permission for Yesenov to become (indirect) major shareholder of Insurance Company “Alliance Policy” and for KazNitrogenGaz to become holding company (2012-09-21): Архив новостей




In other news, on 3 May the commercial bank Delta Bank («Delta Bank» АҚ) published its results for 1Q 2013.  The principal highlights are given below.  Unless otherwise indicated, all currency values are in Kazakhstani tenge (KZT).  (On 31 Mar. 2013 one euro equaled KZT 193.33.)


ASSETS (Активтер)

Total assets (Активтер барлығы):

31 Mar. 2013:  148,742,701,000 (€ 768 mln)
31 Dec. 2012:  140,890,822,000

Loans to customers (Клиенттерге берілген несиелер):

31 Mar. 2013: 112,259,473,000 (€ 581 mln)
31 Dec. 2012: 101,789,456,000


LIABILITIES (Міндеттемелер)

Current accounts and deposits from customers (Клиенттердін ағымдағы шоттары мен депозиттері):

31 Mar. 2013120,000,106,000 (€ 621 mln)
31 Dec. 2012107,965,427,000


INCOME (Кіріс)

Net interest income (Таза пайыздық кірістер):

31 Mar. 2013:  2,696,418,000 (€ 13.94 mln)
31 Mar. 2012:  2,128,929,000

Net fee and commission income (Таза коммисиялық кірістер):

31 Mar. 2013:  281,685,000 (€ 1.46 mln)
31 Mar. 2012:  192,980,000

Impairment losses (Құнсызданудан болған зиян):

31 Mar. 2013:  (1,868,308,000) (€ 9.66 mln)
31 Mar. 2012:  (1,453,135,000)

Net profit (Таза пайда):

31 Mar. 2013:  552,687,000 (€ 2.86 mln)
31 Mar. 2012:  482,410,000


As of 1 April 2013 the bank ranked 17th among Kazakhstan’s 38 commercial banks by assets, with a 1.0% market share in assets.  (The largest bank in the country, Kazkommertsbank ("Казкоммерцбанк" АҚ), had an 18.2% market share, followed by Halyk Bank ("Қазақстан Халық Банкі" АҚ) with 16.6% and BTA Bank (“БТА Банк” АҚ ) with 10.3%.)  As of 1 April 2013 the following ten individuals owned a total of 93.24% of the bank’s common stock (no preferred shares having been issued):

Name in English
Name in Russian
%
Artykbai Samzaev
А.С. Самзаев
16.69
Kulash Sarkulova
К.З. Саркулова
9.83
Galiya Saktaganova
Г.А. Сактаганова
9.77
Alma Tulebaeva
А.М. Тулебаева
9.54
Zhanar Zholdybaeva
Ж.С. Джолдыбаева
9.29
Zhasulan Tulepbekov
Ж.Ж. Тулепбеков
9.11
Almagul Balmagambetova
А.М. Балмагамбетова
8.66
Aigul Kravchenko
А.К. Кравченко
8.11
Ainur Akinzhanova
А.С. Акинжанова
6.12
Gulimzhan Akhmetzhanova
Г. Ахметжанова
6.12

Sources:
Delta Bank: Balance sheet as of 31 Mar. 2013: 2013 жылдың 01 сәуіріне қаржылық жағдай туралы есеп (2013-05-03)


Mark Pleas
Eastern Europe Banking & Deposits Consultant